Refund Policy

1. All Sales Through the Platform Are Final

Courses and Packages are instant-access digital products: a Student receives full access as soon as payment is confirmed. Because of this, Balance Academy does not process, mediate, or guarantee refunds for any Course or Package purchase made through the Platform. All payments collected through the Platform's payment provider are final.

2. Refunds Are Between the Student and the Teacher

If a Student wants a refund, they must contact the Teacher who created the Course or Package directly, using the contact details on that Teacher's public profile - not Balance Academy support. Whether to offer a refund, and on what terms, is entirely at that Teacher's discretion. Balance Academy is not a party to, and has no obligation regarding, any refund arrangement a Teacher and Student reach between themselves; any such refund is settled directly between them, outside of Balance Academy's payment system.

3. Non-Refundable Items

• The one-time Teacher "Pro" account upgrade fee is non-refundable once the account has been upgraded.
• The platform commission Balance Academy retains on a Course/Package sale is not refundable, including in cases where a Teacher chooses to refund a Student directly.

4. Billing and Technical Errors

The position above covers refund requests based on the Course/Package itself (e.g. a Student changing their mind or being unsatisfied with the content). It does not cover genuine platform-side billing errors - for example, being charged twice for the same purchase, or paying successfully but never receiving access due to a technical fault. Students experiencing a billing or access issue like this should contact Balance Academy support directly, and we will investigate and correct it.

5. Mandatory Consumer Rights

Nothing in this policy limits or waives any refund, withdrawal, or cancellation right a consumer is entitled to under mandatory Egyptian consumer-protection law. Where such a mandatory right applies, Balance Academy will comply with it notwithstanding the general all-sales-final position in Section 1.

6. Contact

Questions about this policy can be sent to Balance Academy support. Refund requests for a specific Course or Package should go to the Teacher who created it, as described in Section 2.